FAQ

If I purchase a Day You Were Born Chart, can I only give it on a birthday?

No, a Day You Were Born Chart can be given on any occasion as explained on our Home Page and we are aware that customers have also purchased cards to give, for example, on a person’s retirement.

Do Countercraft Gifts sell any other products?

No, Countercraft Gifts only sell the 4 options of the Day You Were Born Chart displayed on this website.

How quickly after placing my order can I expect to receive my Day You Were Born Chart?

We post all items by Royal Mail First Class Post and if an order is received by midday we endeavour to post the same day the order has been received.

How can I show a recipient’s name on a Day You Were Born Chart?

You can put any name up to a maximum of 30 characters including spaces. You can show a person’s forename/s, surname, family name, e.g. Grandma, Grandad or even a nickname if appropriate.

Can I purchase a Day You Were Born Chart for someone who was not born in the U.K.?

No, a Day You Were Born Chart relates to people born in the United Kingdom or Southern Ireland only. A United Kingdom chart includes births in Scotland, Wales and Northern Ireland. Please Note: If a person is born in Scotland, the chart will show Scottish football teams instead of English football teams in the Sports section. The Southern Irish version will show the current cost of living in Euros and other Irish Political/Religious figureheads.

Can the data content of a Day You Were Born Chart be changed?

Only the recipient’s name and your own message can be added to a pre-programmed database.

Can a photograph be added to a Day You Were Born Chart?

It is not possible to add a photograph to a single Day You Were Born Chart but if a gift folder is purchased with a separate greetings page, this can be taken from the folder pocket and placed in the centrefold of the folder, making the empty pocket available for you to insert your own collection of photographs or other memorabilia, after you have received the item.

How do I pay for a Day You Were Born Chart and can I send it directly to a recipient?

When you complete the personalisation page you can insert the address that you wish us to post the item to and all payments are made through Pay Pal. You do not need to have a Pay Pal Account to order a Day You Were Born Chart as you can sign into Pay Pal as a guest and use any credit/debit card of your choice.

Can I only order a Day You Were Born Chart from you on this website or can I order directly by a telephone call or email?

Countercraft Gifts are only able to accept orders through this website.